Help

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to contact us.

The FAQ's are split into the sections below for ease of reading.


General

How many different games are offered on Sticky Slots?

Sticky Slots has over 250 different casino games on the PC version and more than 50 on the smartphone and tablet versions.


Which bonuses are offered?

We offer a 100% match-up bonus up to €/$/£ 200 on your first deposit plus many other bonuses as well as ongoing promotions which you can check on our promotion page. Don't forget that our VIP players enjoy even more special bonuses from time to time.


Do you have to download any software to start playing?

No download is required - you can play the games on the online or Mobile platforms, it is safe and secure.


Which platforms can be used to play Sticky Slots casino games?

Sticky Slots online version supported by Microsoft Windows Operating System Version 2000 and above and Flash version 9 or above. Sticky Slots mobile version is supported by iPhone iPad and Android devices.


Account

How do I register for Sticky Slots?

Login to the Sticky Slots site, on the main screen click on the JOIN NOW button, follow the instruction on the registration form and you are ready to have fun.


How do I edit my personal details?

Editing your personal details is EASY - you can do it all online. Simply log into your account at Sticky Slots, then visit the My Account section to edit your personal details.


Payments

Which payment methods can I use at Sticky Slots?

We accept all major credit cards as well as many other online payment methods, like NETeller, Ukash and Moneybookers. We are continually adding payment methods and improving the depositing process in order to make it as convenient as possible for you. For further information please check Deposit page.


Which currencies are available?

When opening an account with Sticky Slots, you choose your currency of preference: USD, EURO or GBP. Please be advised that once you choose your currency, it cannot be changed and all your transactions will be in that currency


How do I deposit money into my account?

You can fund your account in seconds just by logging into the game console at Sticky Slots and clicking on the Cashier. All transactions are protected with the highest security standards.


How do I withdraw money from my account?

You can withdraw money using one of the many payment methods offered in the Sticky Slots game console. All withdrawals are monitored and reviewed by our finance specialists in order to protect your security and privacy. Check Cashing Out page.


Can I withdraw bonus money from my account?

Bonus money at Sticky Slots is non-redeemable. You may play with your bonus money in ALL our games, but you cannot cash it out. Withdrawal of your winnings is subject to our bonus policy.


Winnings

How will I know if I won?

When you have won a game, your winning balance will be immediately credited and added to your bankroll. You can review all your winnings in the History section of the Cashier at any time.


How will I receive my money if I win?

Winnings go directly to your bankroll account. You can place a withdrawal request where the funds requested are transferred to the payment method(s) the member initially used to deposit. Once request is approved by our finance department the withdrawal will be paid.


How long does it take to receive my money if I win?

Once your payment is approved that time it will take to reach your bank will depend on the payment method.


Is tax deducted from my prize money?

Taxes are not deducted from a winner's prize money. It's the player's responsibility to adhere to the tax laws of their jurisdiction.


Troubleshooting

Get Adobe flash software

Sticky Slots runs on Adobe Flash software to offer the best, most versatile casino gaming experience available. The Adobe Flash Player comes pre-installed on 97% of Internet-enabled desktops worldwide. If you do not have Adobe flash installed on your computer, you can click here for free download. Adobe Flash Player is needed for the online version only.


I forgot my password. What should I do?

Go to the Sign-In page, enter your registered email account and use the 'forgot my password' link. You will receive an email with further instruction to set a new password.

about sticky slots

Sticky Slots brings some of the best games in the industry right to your fingertips, be it via desktop or mobile, we offer you the most fun and excitement all in a single place. Come be a part of this phenomenal community and choose from our fantastic collection of popular casino games.

We, at Sticky Slots, thrive on excellence which you'll see reflected in everything we offer from user experience to back-office support and services. Our aim is to achieve 100% customer satisfaction and deliver maximum value to you in your journey with us.

Enter the world of Sticky Slots and prepare to be amazed!

responsible gaming

Our goal at Sticky Slots is for you to have a good time. Nonetheless, we know it can get a bit much, and we are strong believers of responsible gaming! If you feel overwhelmed even in the slightest, we recommend you take it slow and check out our great options in imposing self-restrictions to make the most of your gaming experience with us.

We offer a fun and happy gaming environment, and endeavour to keep it pleasant for you at all times.